She asked if I’d provided my legal residency proof prior to my withdrawal being denied!!? I was able to talk to live chat and explained my situation to her, and she asked whether I’d provided my proof of legal residency and I told her I had, and that I had most recently received the email requesting my bank card screenshot (front & back), but had not heard anything back since. Now, it was back to $642.64, as if I’d never even attempted to initiate the withdrawal in the first place. I was really disappointed though when I realised that my withdrawal wasn’t even being processed, the entire amount was still there (initially when I’d started the withdrawal it displayed a balance of $2.64, because I’d put in a withdrawal request for $640.00) and the withdrawal was being processed/verified. So just about an hour ago, I went back on my online account with ABigCandy to see if their live chat could enlighten me or give me an update on my status. I provided this, and they haven’t replied since even though I’ve tried to email them for confirmation of receipt. I thought that it was resolved because the last email I received was a request for the screenshot of my credit card used for deposit, front and back. The information I forwarded to them was exactly what you’d provide to an employer or govt agency if they were after the same kind of evidence.Īfter some back and forth, because they’d asked for my passport (I haven’t had one in years, and my most previous one was stolen), I explained this to them and offered to provide a police incident report number regarding the theft. In Australia you don’t need a visa or passport unless you’re travelling. It verified that I currently hold permanent resident status indefinitely. However, I did manage to forward the necessary information, directly from the Australian dept of home affairs website (VEVO), regarding my permanent resident visa. It was annoying and tedious, but this was a first. I then received an email saying that they’d noticed my birth country was different than my registered address and if I could provide proof of legal residency. Additionally which I’ve never experienced before, it also asked my birth country and town. I began the withdrawal process on 29 November and provided all the required banking information for a wire transfer.

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